Heather Dowell
Heather Dowell is a seasoned leader with over 20 years of extensive experience in health insurance operations, sales, client management, and digital health. Currently serving as Vice President of Account Management at Benefits by Rho, she specializes in strategic client success and service optimization, guiding organizations to enhance their employee benefits design and administration. Heather’s expertise spans a broad spectrum of benefits products, including medical, pharmacy, vision, and dental, and she is highly skilled in integrating digital health and wellness initiatives to improve client engagement and outcomes.
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Throughout her career, Heather has demonstrated a strong commitment to operational excellence and revenue growth. At Cigna, she led a team managing 450 employer clients, driving strategies that significantly improved persistency, net growth, and profitability. She is recognized for fostering a culture of accountability and collaboration, empowering teams to achieve ambitious goals while building lasting client relationships. Heather’s leadership is marked by her ability to align resources, craft strategic plans, and deliver tailored solutions that consistently enhance client satisfaction and business success. Her academic background includes a Bachelor of Arts in Communication and Media Studies from the University of Kansas, complementing her professional strengths in communication and consulting.
• Recovery Coach- CCAR
• Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities
• The University of Kansas- B.A.
What do you attribute your success to?
I attribute my success to the incredible leadership I've been fortunate to learn from and gather throughout my career.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is simple: don’t give up—keep pushing forward, even when things get tough.